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Customer Service
- Contact Us
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Wigan Wellness Centre
723 Ormskirk Road
Pemberton
Wigan
Lancashire
WN5 8AT
Tel: 01695 228433
Mobile: 07928 272159
- Returns Policy
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30-day Return Policy
We are committed to delivering effective, high-quality products and we offer customers Herbalife's 30-day money-back guarantee. We accept returns for products that have been opened provided they are returned to us within 30 days of receipt. Please contact us for shipping address. If you're not fully satisfied with a recent purchase, contact us and we can process your return. It's our way of guaranteeing your complete satisfaction. To make a return, follow these steps:
Contact Us and let us know your problem.
We honour Herbalife's 30-day money back guarantee.
We accept returns for products that have been opened.
The customer is responsible for identifying the desire to be refunded within 14 calendar days from the product shipping date.
The returned products MUST be received by Shape Up 2 Nutrition within 30 days of the product shipping date. NO EXCEPTIONS!
The complete order MUST be returned for refund. Partial returns are NOT accepted.
Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit.
Shipping and handling fees are non-refundable.
Refund payment will be processed within 7 business days upon receipt of the products.
International Business Packs are only refundable within 14 days of shipment date.
Exchanges
We will gladly exchange products you purchased, provided that the products are still sealed in original manufacture packing.
All exchanges are subject to a 10% restocking fee.
Return costs for shipping and handling are non-refundable.
- Terms & Conditions
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By accessing or using the shapeup2nutrition.co.uk Web site, you agree to the terms of the Shape Up 2 Nutrition Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. Shape Up 2 Nutrition reserves the right to change the Online Privacy Policy from time to time at its sole discretion. Your use of this site will be subject to the most current version of the Online Privacy Policy at the time of such use.
Collection of personal information.
When you engage in certain activities on this site, you may be asked to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Shape Up 2 Nutrition may ask that you provide us personal information, such as your first and last name, mailing address (including postcode), e-mail address, telephone numbers, and other personal identifying information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
When you submit personal information on this site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Shape Up 2 Nutrition and its affiliates and subsidiaries maintain offices, including without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of ShapeUp2Nutrition.
By submitting your personal information, you agree to receive an e-mail providing you with contact details for an associate of the Shape Up 2 Nutrition programme. You also agree that you may be telephoned by that associate.
How your personal information is used.
Shape Up 2 Nutrition collects your information in order to record and support your participation in the activities you select. The information that you provide is also used as part of our effort to keep you informed about other products and services of Shape Up 2 Nutrition and selected third parties.
Your choices with respect to personal information.
Shape Up 2 Nutrition recognizes and appreciates the importance of responsible use of information collected on this site. If you do not want the information you provide to Shape Up 2 Nutrition to be used to inform you of other products, services and special offers available, and you indicate this preference when you provide your personal information, Shape Up 2 Nutrition will honour your preference. In addition, Shape Up 2 Nutrition may selectively provide certain information to other companies or organizations that have products or services we think may interest you. If you do not want to receive promotional materials regarding third party products or services, and you indicate this preference when you provide your personal information, Shape Up 2 Nutrition will honour your preference by not providing your information to such third parties. Shape Up 2 Nutrition reserves the right to provide aggregate data to third parties for statistical analysis. Such data will not be linked to any particular individuals. Personal information that you provide resides on a secure server and is only accessible via password. Since this information is not accessible from outside Shape Up 2 Nutrition, you will not be asked to select a password in order to view or modify such information.
Privacy related complaints.
If you believe that Shape Up 2 Nutrition has not complied with this Online Privacy Policy with respect to your personal information, you may write to the Shape Up 2 Nutrition Privacy Officer at the address indicated above. In your letter, please describe in as much detail as possible the ways in which you believe that the Shape Up 2 Nutrition Online Privacy Policy has not been complied with. We will investigate your complaint promptly. Please note that if you provide Shape Up 2 Nutrition with inconsistent privacy preferences Shape Up 2 Nutrition cannot guarantee that your most recent privacy preference will be honoured.
Also, please note that Shape Up 2 Nutrition is not responsible for the content or privacy practices of non- Shape Up 2 Nutrition Web sites to which ShapeUp2Nutrition.co.uk or any other Shape Up 2 Nutrition Web site may link - Delivery Policy
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Delivery, Risk and Title
1. The sale of the Products listed on our Website is subject to the availability of those Products.
2 We use every reasonable effort to ensure that the descriptions and photographs of the Products are as accurate as possible but give no warranty in respect of the accuracy of this information.
3 We endeavour to deliver the Product(s) within 7 business days of the date of the Order Acceptance, unless otherwise stated in the Order Acceptance or unless there are exceptional circumstances.
4 The prices for delivery of the Products are set out on our Website, as amended from time to time.
5 The Products will be at your risk from the time of delivery, or attempted delivery, to the address you specify in your order.
6 Ownership of the Products will only pass to you following delivery if we have received full payment of all sums due in respect of the Products, including delivery charges.
We endeavour to ship orders by national postal service or courier within 1 business day of receipt of order. Allowance must be made for weekends and national holidays. There may be circumstances where it may be necessary to allow 3-5 business days for delivery. - Privacy Policy
- Please see our full privacy here
